Hayley Bance
I design the products and systems that make great customer experiences possible, where technology, operations, and physical space work as one.
I design products and services that sit at the intersection of technology, operations, and physical space.
My work spans retail, food service, and hospitality, places where the interface is only ever half the story. The other half is the operating model underneath it: how people move, decide, and get work done.
Products that meet at the intersection of physical and digital experiences.
Apple · Verizon · Sweetgreen · Topanga ReusePass
02 · Operating ModelsService design, customer journeys, and operational systems.
Apple · Verizon Express · Sweetgreen · Topanga ReusePass
03 · Operational ProductsEnterprise software, hardware, AI, and decision support for frontline teams.
StreamLine Smart Scale · StreamLine Insights · Sweetgreen
04 · Designing AI That Supports Better DecisionsDesigning AI experiences that amplify judgment rather than replace it.
Curious about more of my skills or experience? Check out my studio.
Across every chapter, the same lesson emerges: exceptional experiences aren’t created by isolated products or moments. They’re created by thoughtfully designed systems that make complexity disappear and let people move effortlessly across mediums.